A Guide to Japanese Etiquette

When traveling to Japan on a KaizenTour to experience TPS (Toyota Production System), it’s not just the production system that leaves a lasting impression. Japanese culture and etiquette are equally fascinating—and sometimes a bit overwhelming for us Westerners. Here’s a lighthearted guide to some of the unwritten rules of conduct, so you can avoid any embarrassing moments and focus on Lean philosophy without stepping on anyone’s toes.

The Japanese Greeting – Deep Respect and Deeper Bows

In Japan, greetings aren’t just about saying hello. They’re about showing respect. Bowing is central to this, and the depth of your bow depends on the situation and the person’s rank.

• Light Bow (15 degrees): For casual greetings, like meeting colleagues.
• Medium Bow (30 degrees): When meeting your Toyota guide for the first time.
• Deep Bow (45 degrees): When you accidentally drop your sushi on the floor and need to apologize to the waiter.

Pro Tip: Avoid extending your hand for a handshake. This can lead to awkward situations where you’re left hanging while your Japanese host is halfway into a deep bow.

Business Cards – More Than Just Paper

If you think a business card is just something you shove into your pocket, think again. In Japan, exchanging business cards is an art form—almost on par with ikebana (flower arranging).

• How to Give a Business Card: Hold it with both hands, with the text facing the recipient. Bow slightly as you present it.
• How to Receive a Business Card: Accept it with both hands, examine it carefully, and acknowledge it with a nod or a polite “Arigato gozaimasu.” Stuffing it into your pocket? A big no-no!
• And Remember: Never, ever write on a business card in front of the giver. It’s the equivalent of using it as a napkin.

Shoes Off – Do It with Style

In Japan, shoes are taken off indoors, especially in traditional buildings and some businesses. On a KaizenTour, you’ll likely switch from your stylish business shoes to more humble indoor slippers.

• Rule #1: Make sure your socks are hole-free. You don’t want to be remembered as "the Danish tourist with the holy socks."
• Rule #2: Check for special toilet slippers. Yes, they exist! Always switch to them when using the bathroom, and don’t forget to switch back afterward. Nothing screams "rookie" like walking into a meeting room wearing toilet slippers.

Dining Etiquette – When Rice Gets Serious

Japanese people love food, and there are plenty of rules on how to eat without offending anyone.

• Chopsticks, but Not Like That! Never stick chopsticks upright in rice—it’s reserved for funerals. And whatever you do, don’t use them as drumsticks.
• Noise Is Okay—Actually Encouraged. Slurping your noodle soup loudly shows you’re enjoying the meal. But try not to bring that enthusiasm back to potatoes and meatballs at home.
• Wait for “Kanpai!” Before taking a sip of your drink. Toasting without the call is like starting a football match before the referee blows the whistle.

Public Transport – The Art of Silence

If you’re used to bustling public transport in Denmark, where people discuss everything from the weather to football results, prepare for a completely different experience in Japan. Trains and buses are temples of silence.

• No Loud Phone Calls. In fact, no phone calls at all.
• Don’t Hog Space. Sit neatly and quietly. Large backpacks? Place them on the floor.
• Sleeping Passengers: If someone dozes off and accidentally rests their head on your shoulder, accept it as part of the experience.

Kaizen and Etiquette – Continuous Improvements in Behavior

A key part of a KaizenTour is learning about continuous improvement. The same principle applies to your behavior. Japanese people appreciate when foreigners try to understand and adapt to their culture, even if it’s not perfect.

• Small Mistakes Are Okay. If you forget a rule or bow a little too deeply, it’s often seen as charming. The effort is what counts.
• Learn a Few Phrases. A simple “Arigato gozaimasu” (thank you) or “Sumimasen” (excuse me) can go a long way.
• Observe and Adapt. Many rules can be learned simply by watching what others do.

Conclusion: When Lean and Etiquette Go Hand in Hand

On a KaizenTour, you’ll not only learn about TPS and Lean but also experience a culture where respect and politeness are ingrained in daily life. While you may never master the perfect bow or chopstick technique, your effort will be appreciated. So, take off your shoes, receive business cards with both hands, and get ready to immerse yourself in both Lean and Japanese culture—with a smile and a twinkle in your eye!